Patient Satisfaction & Feedback

At Dr Bonaros Hair Restoration, we value all feedback as it helps us improve our services and maintain the highest standards of patient care. Your experience matters to us at every stage of your hair restoration journey.

How to provide feedback or make a complaint

If you would like to share feedback or make a complaint, please complete our Feedback & Complaints Form below. You may also contact us directly by email, or speak to Dr Bonaros or a member of the team during your appointment.

What happens next

All feedback and complaints are reviewed by Dr Bonaros and the clinic team.
Complaints are acknowledged within 3 working days.
A full response will normally be provided within 20 working days.
If more time is required, we will keep you updated throughout.

Escalating a complaint

If you are not satisfied with our response, you can escalate your complaint to the relevant regulatory body:

General Medical Council (GMC) – www.gmc-uk.org
Healthcare Improvement Scotland (HIS) – www.healthcareimprovementscotland.org
Joint Council for Cosmetic Practitioners (JCCP) – www.jccp.org.uk

Confidentiality

All feedback and complaints are handled in strict confidence and will never affect the quality of your current or future care.

Contact us

Address: 154 Clyde Street, G1 4EX, Glasgow
Email: info@drbonaros.com
Phone: 0141 340 9098

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